We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time.' - 'In standard, the KYC process lasts no longer than 1 day. You must provide these documents and information within 10 (ten) days after the request is made. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used for the period of up to 12 (twelve) months, including bank or credit/debit card statements etc. According to the terms and conditions of our casino: - 'You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account.
Verifying player accounts is a standard procedure designed to ensure the security and integrity of our platform. We apologize for any inconvenience you may have experienced in this regard. We understand the frustration you've encountered with the verification process and the withdrawal of your winnings.
Please accept our sincerest apologies for any difficulties you've encountered in the withdrawal process. Dear Popartschilderijen, We are deeply sorry to hear about the frustration and inconvenience you're experiencing.
